Overview

Noble InMotion is committed to fair, transparent cancellation terms. Because each booking reserves a dedicated vehicle and professional chauffeur, advance notice of cancellations is essential to fair compensation for the chauffeur's time.

All cancellations must be communicated directly to Noble InMotion by phone or email. Cancellations are not accepted through third-party platforms or voicemail alone.

Standard Cancellation Windows

The following tiers apply to all standard bookings. The applicable tier is determined by how far in advance you cancel relative to your confirmed pickup time.

"No-show" is defined as a client who does not appear at the confirmed pickup location within the complimentary wait time and has not communicated with the chauffeur or Noble InMotion. A no-show is treated as a same-day cancellation and billed at the applicable tier.

Booking Modifications

• Pickup time changes of 30 minutes or less are accommodated at no charge with reasonable advance notice.
• Significant schedule changes (route, date, or time changes exceeding 30 minutes) are treated as a new booking and subject to availability.
• All modifications must be confirmed directly with Noble InMotion by phone or email.

Exceptional Circumstances

Noble InMotion understands that genuine emergencies occur. Cancellation fees may be waived or reduced at the founder's discretion in the event of a documented medical emergency, severe weather event, or other circumstances beyond the client's control. These decisions are made personally by the founder on a case-by-case basis.

Flight-Delay Operational Conflict

Noble InMotion operates a founder-overseen fleet of professional chauffeurs. When a flight delay causes a passenger's revised schedule to conflict with another confirmed booking that cannot be rescheduled, Noble InMotion may be unable to fulfill both journeys. In this circumstance, Noble InMotion reserves the right to cancel the affected booking.

Refund: A full refund of any deposit paid will be processed within 3 to 5 business days of cancellation. No cancellation fee will be charged to the client.

Rebooking: Noble InMotion will personally assist the client in arranging an alternative booking whenever operationally feasible. Contact Noble InMotion directly at 214.297.5653 or myjourney@nobleinmotion.com.

How to Cancel or Modify a Booking

Contact Noble InMotion directly. All cancellations and modifications are handled personally, with direct coordination, no automated system.